1. Who we are
Ontact Interactive (Pty) Ltd, publicly trading as ONtact, is a South African lead-conversion and customer-engagement business within the Ontelligence ecosystem. References to “ONtact”, “we”, “us” or “our” refer to Ontact Interactive (Pty) Ltd.
2. Information collected
The business-enquiry form may collect your name, company, work email, phone number, campaign context, lead-source information, current operating measures and any optional detail you choose to provide. Standard security and server logs may contain technical information such as IP address, user agent and request time.
3. Information not requested
Do not submit consumer lead data, identity numbers, financial information, health information or other sensitive personal information through this website form.
4. Why information is used
We use enquiry information to respond, assess campaign fit, recommend an operating approach, maintain security, prevent abuse and keep appropriate business records.
5. Sharing and service providers
Information may be processed by approved hosting, security, email or workflow providers used to operate the website and deliver the enquiry. It may also be shared within the Ontelligence group where necessary to assess an integrated campaign, subject to appropriate access and purpose controls.
6. Cross-border processing
Some approved technology providers may process information outside South Africa. Where applicable, ONtact uses contractual and technical measures intended to support lawful protection of personal information.
7. Retention
Business-enquiry information is retained only for as long as reasonably required for the enquiry, related business relationship, legal obligations, security and record-keeping.
8. Your rights
You may request access, correction or deletion, or object to certain processing, subject to applicable law and legitimate record-keeping requirements. Contact hello@ontact.co.za.
9. Security
ONtact uses proportionate technical and organisational safeguards. No internet transmission or storage method can be guaranteed completely secure.
10. Updates
This notice may change when the website, enquiry workflow, service providers or legal requirements change. The latest version will appear on this page.